Shipping policy

Welcome to LivingCore! We highly appreciate your visit and shopping at our store. Below are the terms and conditions of our Shipping Policy.

Shipping Times

Please allow 3–4 business days for us to process and ship your order. Items may take time to ship due to various factors such as processing, packaging, and carrier pickup. The time it takes for an item to ship may vary depending on the specific product and current order volume. Rest assured, we strive to process orders as quickly as possible.

During peak seasons or high-volume order periods, processing and shipping times may experience slight delays. In these cases, we will promptly notify you via email with any updates to your estimated delivery time. We appreciate your understanding and patience as we work to fulfill your order as quickly as possible during these busy times.

Estimated Delivery Times by Destination

Delivery time is the sum of processing time plus transit time. The table below breaks these out clearly so you know what to expect.


Destination

Processing Time

Transit Time

Total Estimated Delivery

Domestic US

3–4 business days

2–7 business days

5–11 business days

International

3–4 business days

7–10 business days

10–14 business days


Please note that delivery times may vary depending on demand, carrier delays, or customs processing. Fulfilled from our US domestic warehouse.

Customs, Duties, and Taxes

For international shipments, any customs duties, taxes, or other fees applied during or after shipping are the customer’s responsibility. LivingCore is not liable for any additional charges that may be incurred upon arrival in the destination country.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

Address Accuracy & Changes

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address (usually around 12 hours). Please contact us immediately if you believe you have provided an incorrect shipping address.

Damaged, Lost, or Missing Orders

We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please take the following steps before contacting us:

  • Check with neighbors, family members, or anyone who might have accepted the delivery on your behalf. Packages are sometimes left at alternate doorsteps, in bushes, or in an unexpected location by a substitute delivery person.
  • Contact your local post office or carrier with your tracking number; they may be able to provide additional information about the delivery.
  • If your package remains missing after these steps, please reach out to us within 15 days of the marked delivery date and we will assist you further.


All packaging materials and damaged goods must be saved in order to file a claim.

If your order shows as delivered but has not been received, please reach out to us within 15 days so we can ship a replacement. Requests beyond that timeframe will unfortunately not be entertained.

Received an Incomplete Order

If you’ve received an incomplete order or are missing items, please email info@trylivingcore.com. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received. We will ship a replacement of the correct order to you. Refunds will not be issued. This must be reported within 15 days of the tracking showing the order as delivered. Any request beyond 15 days will unfortunately not be entertained.

Received the Wrong Product

If you received the wrong product, please email info@trylivingcore.com. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received. We will ship a replacement of the correct order to you. Refunds will not be issued. This must be reported within 15 days of the tracking showing the order as delivered. Any request beyond 15 days will unfortunately not be entertained.

Late Arrival of Order

While we try our best to ensure you receive your order within the estimated delivery timeframes, we cannot guarantee delivery by a specific date due to potential unforeseen circumstances that may affect shipping and inventory. We are unable to issue refunds for items not delivered by a specific date, special occasion, or holiday. Once an order has shipped, we will no longer be able to edit or cancel it.